8009979540 (2024)

FAQs

Does SSA ever contact you by phone? ›

Social Security employees do contact the public by telephone for business purposes. If there is a problem with your Social Security number or record, we will typically mail you a letter. Generally, we will call you if you: Have recently applied for a Social Security benefit.

Currently, Social Security sends emails from no-reply@ssa.gov, subscription.service@subscriptions.ssa.gov, ThankYou@ssa.gov, DoNotReply@ssa.gov, and echosign.com. In a few instances, we use marketing firms to raise awareness of Social Security's online services, and this includes creating a my Social Security account.

We only send text messages if you have opted in to receive texts from us and only in limited situations, including the following: When you have subscribed to receive updates and notifications by text. As part of our enhanced security when accessing your personal my Social Security account.

The United States Social Security Administration. SSA. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Share sensitive information only on official, secure websites.

One way to check if a number is potentially a scam is to use a reverse phone number lookup service. These websites and apps allow you to enter a number and see public information associated with it, such as the registered name, location, and carrier.

Have you heard about the Social Security $16,728 yearly bonus? There's really no “bonus” that retirees can collect. The Social Security Administration (SSA) uses a specific formula based on your lifetime earnings to determine your benefit amount.

Use the Message Center to Opt Out of Mailed Notices Available Online. The Message Center is a secure, convenient portal where you can receive sensitive communications we don't send through email or text.

We are here to help. You can call us at 1-800-772-1213 between 8:00 a.m. – 7:00 p.m. local time, Monday through Friday. Wait times to speak to a representative are typically shorter in the morning, later in the week, and later in the month.

(800) 772-1213

Social Security Administration / Customer service

Social Security tax FAQs

Social Security income can be taxable no matter how old you are. It all depends on whether your total combined income exceeds a certain level set for your filing status. You may have heard that Social Security income is not taxed after age 70; this is false.

Why is Social Security sending me a message? ›

We may send you an email after a discussion that was either in person, over the phone, or after completion of an online action. We also send informational emails about our online services. Also, if you have a personal my Social Security account, we send an email once a year, approximately 3 months before your birthday.

Contact local law enforcement and file a police report. You can also file an identity theft report with the FTC. Notify your current service provider as well as the service provider for the fraudulent account.

The full retirement age is 66 if you were born from 1943 to 1954. The full retirement age increases gradually if you were born from 1955 to 1960 until it reaches 67. For anyone born 1960 or later, full retirement benefits are payable at age 67.

The maximum Social Security benefit you can receive in 2024 ranges from $2,710 to $4,873 per month, depending on the age you retire. "Maximum benefits can be received by delaying the start of benefits until age 70 since benefits increase by about 8% for each year you delay beyond full retirement age.

If you want to verify your identity with Social Security, you will be required to provide a US driver's license, US passport, state-issued ID, and US military ID. For age verification, you may be required to provide your birth certificate, US passport, or a US hospital record of your date of birth.

(800) 772-1213

Social Security Administration / Customer service

Failure to contact the agency or reschedule a new appointment could mean that you miss out on months of disability payments. If you are eligible for retroactive benefits payments, then you stand to lose a substantial amount of these payments if you miss your appointment with the Social Security office.

Customer Service Representatives

Work in our local offices, program service centers, and National 800 Number centers to gather facts and evidence to determine if someone is eligible for benefits. Help the public by answering a wide variety of questions both in-person and by telephone.